Policies

• We accept all major credit cards ex.-AmEx, Visa, MasterCard, Discover, etc.
• We also accept checks made payable to Durham House of Pets.

• Signature required upon delivery.
• If not at residence during delivery, customer may leave signed note with instructions on where to place package.
• Photo ID may also be requested upon delivery.

• Customer may return unsatisfactory items within 30 days of delivery.
• Must have receipt to process return.
• Call Regional Office, number can be found on Contact page, to obtain return service number.
• All returns must be approved by Regional Office before return shipping is issued.