Resume
EDUCATION
Bachelor of Arts, Political Science/Public Administration,Valdosta State University, Valdosta, Georgia, August 1993, 3.5 GPA.
EXPERIENCE
Information Technologist II, Dept. of Housing, UNH, Durham, New Hampshire (2002-Present)
Provides technical expertise and support to resolve complex problems. Provides instruction and training to departmental users identified during assessment of needs. Installs, maintains and supports desktop hardware and software applications for department. Administers the department's time and attendance program, provides training for new time and attendance system users as necessary, and manages Kronos equipment and databases. Develops data-driven web applications and maintains web site. Responsible for content generation and management of department website. Provides network support and assists system administrator in network administration. Develops, manages and maintains data interfaces and web-based data applications. Manages digital and multimedia assets for department. Supervises the successful operation of UNH's Channel 3, Information Channel, including supervision of staff, equipment functionality and budgeting. Creates graphic media for broadcast on Channel 3 and publishing on the web.
Program Support Assistant, Dept. of Housing, UNH, Durham, New Hamsphire (1998-2002)
Develops, designs, maintains and updates Housing website. Acts as liaison for all web activity in the department. Researches new technologies, coordinates and implements new web technology. Point of contact for all housing inquiries, requests, complaints, issues received via e-mail; ensures all concerns and issues are resolved in a timely and professional manner. Administers the Housing On-Line web database and its associated applications. Coordinates the Assignment Division's printed publications; designs, updates and tracks new publications. Coordinates the successful publication of the semi-annual "On-Campus" Newsletter. Responsible for all Summer Conference Housing invoicing and reporting. Administers the department's time and attendance program and provides training for new time and attendance system as necessary. Serves as Microsoft Office Information Specialist and liaison for Department of Housing staff.
New Hampshire State Senate Calendar Clerk, Concord, New Hampshire (1996-1998)
Published and coordinated delivery and distribution of the NH State Senate Calendar for hearings, meetings, notices, and reporting of senate committee activities. Provided guidance on deadlines, tracked legislation, and coordinated efforts of secretarial staff ensuring entries were published within established time frames. Responsible for maintaining all roll-call voting records. Served as Senate Clerk's Webmaster; designed and published Senate Clerk's Website, maintained currency/validity of website. Served as public information representative fielding numerous and varied inquiries.
Office Manager, Addiction Research and Treatment Services, University of Colorado Health Sciences Center (UCHSC), Denver, Colorado (1993-1996)
Managed all administrative and business activities of the clinic. Responsible for financial reporting, fiscal accountability, inventory, payroll, purchasing, payables and administrative and client records. Supervised two full-time staff and all student workers. Implemented an auditable receipt system and launched program to increase targeted revenue by emphasizing fee collection and increased billing.
Personal Property Shipment Assistant, Moody Air Force Base, Georgia (1983-1991)
Managed the base-level nontemporary storage account system. Counseled all ranks of departing personnel on entitlement and moving/relocation procedures. Composed, edited and published the UNIX System Administrator policy and training manual. Solved complex procedural entitlement questions and provided solutions for technical issues.
Part-Time Employment (while pursuing degree)
Cocktail waitress, bartender and bar manager. Bar manager duties included supervision of waitstaff and bar personnel, scheduling personnel, liaison work, promotional publicity, policy enforcement of applicable state laws, cash and inventory control, and knowledge of state and local licensure. Part-time employment was my only source of income while pursuing my undergraduate degree full time.
COMPUTER SKILLS
Server, System, Protocols, and software applications: Windows NT and 3K Server, Novell Netware and UNIX network technologies, file transfer, hypertext transport, and internet protocols, UNIX, DOS and Windows 95/98/2000/XP/Vista/7 operating systems; MAC OS, Microsoft Office suite of programs (Word, Excel, Access, Power Point, Scheduler, FrontPage, Outlook), Lotus 1-2-3, Word Perfect, Paradox, FoxPro, Meeting Maker, Adobe Illustrator, Photoshop, Pagemaker, In-Design and Acrobat Professional, Macromedia Suite of programs including Dreamweaver, Fireworks, and Flash and various digital media software applications for sound, graphics and digital video. Various vertical applications e.g., police dispatching/reporting, legislative tracking, housing management system, multiple database vertical systems (written in Access and FoxPro), web-based database applications, and student information services system. Programming Languages: CGI/Perl Script, Java, JavaScript, Visual Basic, VB Script, database development, web development. Novell Network System Administrator (1991-1992) and UNIX System Administrator (1990), Assistant System Administrator (housing-3k) (2003-Present).
COMPUTER TRAINING
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UNIX System Administrator Course, Unisys Corporation, two weeks, Atlanta, GA, 1990
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Novell System Administrator Training, UCHSC, one week, Denver, CO, 1993
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Information Technology Liaison Seminar, UNH, five classes, Durham, NH. 1999
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Intro to Visual Basic, UNH, 4 credits, UNH, Durham, NH, 1999
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Intro to Network Technologies, 4 credits, UNH, Durham, NH, 1998
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HTML Courses (series of five), UNH, Durham, NH, 1999
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Microsoft Office courses and training events (Outlook, Excel, Access, Word, PowerPoint, FrontPage), various cities and locations, 1990 – present
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Macromedia Dreamweaver 1, 2 and 3, Durham, NH, 2001-2004
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Macromedia Flash 1 and 2, Durham, NH, 2003-2004
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Networking and System Administration, 4 credits, UNH, Durham, NH, 2004